At Al Loha Pearl for Perfumes, we always strive to provide a pleasant and reliable shopping experience, so we have established a clear policy for exchange and return that guarantees the rights of our valued customers and their complete satisfaction.
Freelance Work Document: FL-605937175
First: Return or exchange of damaged or defective products
If the perfume samples arrive damaged or with a manufacturing defect, the customer will be compensated by refunding the order value to their bank account within a maximum of 7 days.
If the customer wishes to return or exchange the sample, the customer bears the shipping costs (35 Riyals via SMSA only).
Second: Receiving an incorrect perfume product
If the customer receives an incorrect perfume product:
They will be compensated with the value of the product after reviewing the purchase invoice and confirming its match with the received products.
For large perfumes, the product must be unused and sealed with the original plastic, as opening the bottle voids the possibility of return according to global perfume sales policies.
Third: Contact method for return or exchange
For returns or exchanges, please contact customer service within 7 days of receiving the order via:
WhatsApp: 0502951022
Email:
[email protected]
After contact, a discount code will be sent to the customer, which can be used in any subsequent purchase.
Refund duration:
1 – 3 working days via bank transfer.
Tabby and Tamara customers: the amount will be added as store credit.
Fourth: Order non-receipt policy
If the customer does not receive the order due to:
Not responding to delivery representatives.
Refusing to receive the shipment.
Canceling the order while it is on its way for delivery.
The shipping fees will be deducted from the total amount, and the remaining amount will be refunded after receiving the shipment from the shipping company within no more than 15 days.
In case of a delay from the shipping company of more than 15 days, the customer will be informed and has the freedom to choose between:
Waiting for the order.
Or receiving a full refund.
Fifth: Important notes
All exchange and return operations for perfumes and aromatic products are subject to the global policies of this sector.
To ensure your rights, please keep the purchase invoice and verify the condition of the product before opening the package.
